October 24, 2007

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Director of Knowledge Management

Location: Roselle, NJ
Date Posted: 06-06-2019



Provide hands-on leadership to develop, execute and market knowledge management initiatives for the firm. Initiatives focus on increasing client value and include enhancing research services, case management, and expertise management; implementing processes and technologies to support competitive intelligence, expertise sharing and reuse, and market analysis; and integrating and presenting data from disparate systems as well as qualitative and quantitative research to support the activities of the department. Manage a staff of six. This position works closely with Information Technology to implement technologies to support new initiatives as they relate to Knowledge and Research services. 


Requirements:
  • Strategic and operational leadership of Knowledge and Research Services Department, including management of research services and vendors.
  • Work with attorneys and staff to develop and institutionalize best practices for handling various types of matters, including document templates/samples, case management methodologies, etc.
  • Identify and work with IT to pilot and implement new products and technologies that help attorneys deliver superb client value, including both legal research technologies and automation tools.
  • Ensure that attorneys and staff can easily find knowledge materials, past cases, and other attorneys with expertise that are relevant to pitching, staffing, and handling new cases. 
  • Identify trends about clients and competitors and deliver insights to attorneys and other business functions.
  • Identify and act upon opportunities to improve attorney productivity and address business challenges.
  • Partner with practice and business units to ensure strategic alignment and success.
  • Develop metrics and standards to support ongoing refinement of knowledge management strategies and products.
  • Market services of the department to the firm and engender participation in knowledge management activities.


Skills, Knowledge and Abilities:
  • The ideal candidate has a JD or Master's degree in Library Science, Business Administration with emphasis on technology, Computer Science, or another field related to business technology. A Bachelor's degree in a related field is acceptable.
  • At least 10 years of corporate or legal experience in knowledge management and research services or as a practicing attorney.
  • Experience innovating processes and technologies to support business functions and strategies.
  • Experience with legal project management and/or case management.
  • Experience gathering requirements, developing and executing project plans.
  • Experience building portals, intranets, knowledge repositories, and productivity applications.
  • Experience managing and mentoring staff through change.
  • Excellent communication and presentation skills.
  • Entrepreneurial vision with proven implementation track-record.


 
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