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Business Analyst

Bronx, NY

The Business Analyst will assist with the design, integration, implementation, sustenance and continuous improvement of all software and data repositories including ERP/BI/CRM platforms, off-the-shelf and custom developed software.  The Business Analyst will support production systems; proactively work to analyze and resolve production problems in a timely manner.  Discover, understand and document business objectives to drive IT solutioning.  Identify opportunities to leverage applications to improve business processes and support business improvement efforts.

  • BA/BS in Information Technology, Data Science, Business Administration, Manufacturing Engineering, Supply Chain Management, or equivalent combination of education and experience
  • 2+ years of experience process modeling including definition and documentation
  • 2+ years of experience managing BI tools like Tableau, Power BI, Cognos or OBIEE
  • 2+ years of experience working with ERP/BI/CRM platforms including Finance, Sales, Marketing, Supply Chain & Manufacturing modules, such as Sales and Operations Planning, Sales and Distribution, Materials Management, Production Planning, Inventory Management, Quality, Engineering, etc.
  • Ability to define problems, collect data, establish facts, and determine valid conclusions
  • Experience implementing Supply Chain and Manufacturing Best Business Practices, delivering measurable results
  • Experience working through an ERP/BI/CRM upgrade or deployment
  • Knowledge of the Systems Development Life Cycle process (SDLC); and Waterfall or Agile/Scrum methodologies
  • Knowledge of data warehousing and RDBMS principles and capabilities
  • Must be familiar with project management tools
  • Well organized, and self-motivated
  • Effective communication and presentation skills are vital

Essential Duties:
Activities include:
  1. Implementation, configuration, development, and support of ERP/BI/CRM applications and other platforms that support Finance, Sales, Marketing, Supply Chain & Manufacturing business processes.  
    • Work with business stakeholders to understand business processes and elicit, define, and analyze business requirements.
    • Collaborate with functional and technical teams across all ERP/BI/CRM modules and other applications to define and design proposed solutions that meet business requirements and adhere to application design guidelines, strategies, and best practices.
    • Create deliverables according to the Software Development Lifecycle such as functional and technical specifications, use cases, test cases, and system documentation.
    • Configure, prepare, and test applications to meet designs.
    • Facilitate resolution of cross-team business issues. 
    • Collaborate with business partners on deployment including training, change management, and communications.
    • Create documentation and training materials; deliver training and communications; assist in organizational change management.
    • Create test cases to cover business processes and system functions; execute tests; analyze and resolve defects.
    • Manage own work to deliver according to project schedules; be accountable for delivery.
    • Apply project management standards and concepts; prepare work estimates and work schedules; create and update project plans.
  2. Support production systems; proactively work to analyze and resolve production problems in a timely manner.  Resolve end user service requests.
  3. Identify opportunities to leverage applications to improve business processes, and support business improvement efforts.

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