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System Monitoring & Alert Analyst

New York City, NY

Individual will utilize knowledge and experience to monitor systems and applications, tune monitoring tools, install, configure, maintain and perform system integration testing and troubleshooting of server operating systems, related utilities and hardware. Individual will monitor system activities and fine tune system parameters and configurations to optimize performance and ensure security of systems. Perform capacity analysis, monitor and control usage of disk space.

  • Highly proficient, hands-on expertise managing/upgrading/configuring SolarWinds and What’s Up Gold (WUG)
  • Proficient, hands-on experience administering VMWare vSphere/ESX and
  • Citrix XenApp/XenDesktop virtualization technologies, a plus
  • Proficient, hands-on experience administering Windows/ Exchange messaging environment, a plus
  • Intermediate hands-on proficiency with SAN technology, such as HPE 3PAR, a plus
  • A demonstrated ability to establish, follow, and document technology builds, best practices, and standards
  • Strong written, verbal communication and presentation capabilities, a plus
  • 4+ year's technical experience supporting large infrastructures
  • Flexibility to work extended hours, nights, weekends and participate in a rotating on-call schedule

  • Review current monitoring platforms to ensure reliability and coverage.
  • Manage monitoring systems to include SolarWinds and What’s Up Gold (WUG)
  • Perform regular system tuning and performance monitoring
  • Evaluate and recommend new technology upgrades; evaluate current software to determine usefulness and compatibility with existing software/hardware
  • Ensure all Windows based servers are being monitored and configured properly for reporting alerts
  • Maintaining documentation and diagrams regarding the SolarWinds and WUG environments
  • Participate in root cause analysis efforts and problem investigation, as required
  • Occasionally leads technical teams as needed toward meeting project objectives
  • Works closely with key project team members such as; project managers and technical leads
  • Identify potential trends in performance gaps and recommend modifications to the monitoring systems.

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