The Applications Analyst acts as the primary support for a portfolio of Desktop & Office Productivity technologies. Liaise with business stakeholders and vendors to continuously improve and extend the firm’s applications and platforms.


Responsibilities

• Product owner for the firm’s Office Template development platform and custom Office ribbons and macros.
• Provide support for the firm’s Office productivity technologies (Word, Excel, PowerPoint) and related technologies (Adobe). Product owner of other technologies assigned by the Applications Director
• Evaluate, test and support Mobile applications related to Office Productivity applications.
• Understand the firm's practice areas and business-related needs through ongoing communication with stakeholders to re-envision the Word interface and experience
• Develop a solid technical understanding of these products/solutions and all areas of functionality
• Work with Desktop Systems on client configurations for Office and integrated applications
• Create test cases and test scripts and act as lead tester for all supported applications
• Evaluate and monitor all enhancement requests and defects, and work with appropriate parties to expedite updates/fixes
• Establish relationships with relevant vendors to understand product roadmaps, add-in components, etc.
• Provide guidance on using these technologies and recommendations on how to leverage new features/enhancements
• Provide direct oversight on smaller scale projects and see them through to completion

Qualifications

• Minimum 5 years work experience with 3 years in Word customization
• Minimum 5 years work experience with Litera Application Suite specifically Innova Template Development
• Excellent interpersonal and organizational skills with exceptional attention to detail
• Able to handle multiple tasks simultaneously with a high degree of professionalism and client service orientation
• Able to communicate effectively with firm personnel and clients on all levels
• Stays informed regarding emerging products and technological solutions
• Capable of working as part of a group or independently
• Skilled at meeting strict deadlines under significant time and supervisory pressure
• Excellent decision-making, analytical, and problem-solving abilities

Education and/or Experience

• Bachelor’s degree required
• Law firm experience preferred

Computer Skills

• Experience with Microsoft Office, including macros and customization
• Working knowledge of SharePoint