The Enterprise Applications team is seeking a motivated, technically savvy, and business-oriented professional to serve as the initial point of technical contact for the firm’s cloud-based and AI-powered business applications. This role bridges the gap between business needs and technology solutions, helping departments , configure, optimize, and integrate modern applications while ensuring compliance with the firm’s security and governance standards.

Responsibilities

• Serve as the primary technical owner and first point of technical contact for assigned cloud-based and AI applications.
• Develop a strong understanding of each application’s purpose, functionality, and configuration.
• Partner with business users to gather, analyze, and translate requirements into actionable technical specifications.
• Learn and perform system administration tasks, including user management, data governance, configuration updates, and troubleshooting.
• Work with internal IT teams and external vendors to support application integrations, data flows, and enhancements.
• Assist Business and Product Owners in planning and implementing new application rollouts, upgrades, and feature adoption.
• Develop and maintain documentation, process guides, and assisting with developing user training materials.
• Monitor system performance and usage to identify opportunities for improvement.
• Stay informed on emerging AI and SaaS technologies relevant to the firm’s business operations and legal practice areas.
• Communicate effectively with both technical and non-technical audiences, providing clear updates, recommendations, and training on application capabilities.
• Serve as the primary contact with the Information Security team to coordinate and complete security assessments, ensuring that assigned applications meet the firm’s security, compliance, and data protection standards.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• 5+ years of experience in application administration, business systems configuration, or similar roles.
• Direct, practical experience with AI systems, such as generative AI tools, workflow automation platforms, or AI-enhanced SaaS applications.
  • Examples include, but are not limited to, ChatGPT, Copilot, Harvey, Legora, or similar AI integration frameworks.
• Proficient in prompt engineering, AI governance, and compliance frameworks related to AI model usage.
• Solid understanding of SaaS concepts, system integrations (APIs, SSO, etc.), and data governance principles.
• Demonstrated ability to evaluate and implement AI-driven features, including model configuration, data permissions, and usage governance.
• Strong ability to learn new applications quickly, develop subject-matter expertise, and translate technical concepts for non-technical users.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced environment with competing priorities.

 Preferred Qualifications:

• Experience working in a professional services or law firm environment is a plus.
• Knowledge of legal workflows, document management systems, and enterprise tools such as iManage, Litera, or Intapp.

The estimated base salary range for this position is $150,000 to $170,000 at the time of posting. The actual salary offered will depend on a variety of job-related factors, including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, and performance. This role is exempt meaning it is not overtime pay eligible.