Customer Success Manager
Full-time | Hybrid (New York, NY)
$130K – $145K + Equity

About the Role
We’re seeking a high-performing Customer Success Manager with 3+ years of experience in customer success, account management, or sales. The ideal candidate has worked with B2B SaaS products, enterprise customers, and early-stage startups — and is excited to take ownership of key client relationships while driving renewals and growth.

What You’ll Do

• Manage a strategic portfolio of 30–50 enterprise accounts, representing roughly $2M in ARR
• Build trusted relationships across multiple personas — from operational leads and QA managers to VP and C-suite stakeholders
• Develop strategic account plans and QBRs to proactively drive renewals and revenue expansion
• Collaborate with internal product and engineering teams to influence the roadmap based on customer feedback and market insights
• Partner with marketing and GTM functions to craft compelling case studies and highlight customer success stories

Your First 90 Days

• First 30 Days: Learn the product, sales motion, and team dynamics while shadowing account interactions
• 60–90 Days: Take ownership of your own book of business, identify upsell opportunities, and lead customer conversations

Qualifications

• 3–5 years of experience in Customer Success, Account Management, or Sales with enterprise SaaS customers
• Strong communication and relationship-building skills
• Proven ability to manage complex accounts and drive measurable outcomes

Compensation & Benefits

• Salary: $130K–$145K
• Competitive equity package
• Hybrid work policy: 4 days in-office in NYC (3 days if commuting over an hour)
• Visa sponsorship not available

About the Company
This Series A startup is transforming the healthcare industry with AI-powered technology that helps providers deliver safer, higher-quality, and more compliant care. Founded in 2021, the company now supports over 250,000 healthcare professionals nationwide and is backed by leading venture investors.

Interview Process

• Recruiter screen
• Hiring manager interview
• Mock demo
• Final onsite