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Applications Analyst

New York, NY

The Applications Analyst acts as the primary support for a portfolio of Desktop & Office Productivity technologies. Liaise with business stakeholders and vendors to continuously improve and extend the firm’s applications and platforms.

  • Product owner for the firm’s Office Template development platform and custom Office ribbons and macros.
  • Provide support for the firm’s Office productivity technologies (Word, Excel, PowerPoint) and related technologies (Adobe). Product owner of other technologies assigned by the Applications Director
  • Evaluate, test and support Mobile applications related to Office Productivity applications.
  • Understand the firm's practice areas and business-related needs through ongoing communication with stakeholders to re-envision the Word interface and experience
  • Develop a solid technical understanding of these products/solutions and all areas of functionality
  • Work with Desktop Systems on client configurations for Office and integrated applications
  • Create test cases and test scripts and act as lead tester for all supported applications
  • Evaluate and monitor all enhancement requests and defects, and work with appropriate parties to expedite updates/fixes
  • Establish relationships with relevant vendors to understand product roadmaps, add-in components, etc.
  • Provide guidance on using these technologies and recommendations on how to leverage new features/enhancements
  • Provide direct oversight on smaller scale projects and see them through to completion

  • Minimum 5 years work experience with 3 years in Word customization
  • Minimum 5 years work experience with Litera Application Suite specifically Innova Template Development
  • Excellent interpersonal and organizational skills with exceptional attention to detail
  • Able to handle multiple tasks simultaneously with a high degree of professionalism and client service orientation
  • Able to communicate effectively with firm personnel and clients on all levels
  • Stays informed regarding emerging products and technological solutions
  • Capable of working as part of a group or independently
  • Skilled at meeting strict deadlines under significant time and supervisory pressure
  • Excellent decision-making, analytical, and problem-solving abilities

Education and/or Experience
  • Bachelor’s degree required
  • Law firm experience preferred

Computer Skills
  • Experience with Microsoft Office, including macros and customization
  • Working knowledge of SharePoint

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