Under the direction of the Manager of Endpoint Engineering, the Endpoint Engineer works with the Endpoint Engineering team to support all areas of desktop/laptop imaging, management, and software deployment.
- Offer recommendations on which platform, environment or technology to use providing a solution. This includes whether to use a Windows or web-based solution, which programming language and methodology to use, how best to test the solution, and how the deployment should occur within the firm.
- Perform administrative tasks needed for applications to ensure systems are optimized; security policies should ensure appropriate access level based on roles. Communicate with other IT stakeholders to ensure applications conform to all standards and security guidelines.
- Develop a deep understanding of how applications integrate within the desktop, back-end systems and across the organization. The engineer must be intimately familiar with how those integrations support business processes and look to provide enhancements where possible.
- Continuously look to optimize processes and develop efficient solutions that will improve productivity.
- Responsible for the systems patching processes inclusive of OS, applications, security and critical patches. Endpoint technology patching is inclusive of Microsoft, Anti-malware, and all firm-managed applications. Will coordinate the communication of required patches and deadlines to all system owners.
- Professionally represent the Endpoint Engineering team when engaging with other technical teams, stakeholders and vendors.
- Troubleshoot and resolve any problems that may occur in a production environment. These solutions may require you to update, maintain, modify, and deploy existing programs and applications.
- Work with vendors, and internal stakeholders to gather business requirements and ensure solutions meet or exceed those requirements.
- Collaborate with the Training Group to document workflows for new applications and assist in the creation of technical documentation where applicable.
- A minimum of 3 years of related work experience. Legal experience is preferred.
- The candidate must possess a strong knowledge of support tools currently in use, including (but not limited to) SCCM, Intune, and Azure.
- Experience with iManage is preferred but not required.
- The candidate will be expected to keep abreast of new developments in the IT field.
- Excellent listening skills and written and oral communication skills, including effective presentation skills and ability to mentor peers on various topics.
- Familiarity with endpoint operations and planning.
- Excellent technical troubleshooting skills.