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Director of Litigation Support Services

New York City, NY

The Director of Litigation Support Services is responsible for the overall management and oversight of all personnel, operations, equipment and finances in the Litigation Support Department across all firm offices. The Director creates and executes firm-wide policy relating to the provision of Litigation Support Services to attorneys, paralegals and the firm’s clients.

Primary Duties and Responsibilities:
  • Promote the use of technology in the practice of law
  • Promote the capabilities and value of the Litigation Support Department to attorneys, clients and potential clients
  • Consult with, provide guidance and advice to case teams and clients on best practices relating to information governance, records management, and the preservation, collection, processing, review, and production of electronically stored information (ESI)
  • Consult with and advise attorneys and clients on best practices relating to trial preparation and the use of technology at hearings, arbitrations and trials
  • Coordinate internal education, training and CLE classes and presentations relating to electronic discovery and Litigation Support Services
  • Maintain and periodically update and distribute the firm-wide best practices manual entitled Document Discovery, Review and Production
  • Research, evaluate and propose the use of new or emerging technologies related to litigation support operations and electronic discovery
  • Work with the CIO and other firm leaders to determine the appropriate industry standards and certifications the firm will adopt and adhere to
  • Participate in and coordinate membership and activities for the firm’s eDiscovery and Information Governance Practice Group
  • Prepare an annual budget for the Litigation Support Department, coordinate purchasing, negotiate software licensing and maintenance fees, and monitor Department expenses
  • Review and analyze Department financial reports and staff productivity for efficiency and cost-effectiveness
  • Review, evaluate and manage service providers for inclusion on the firm-wide approved vendor list
  • Develop, implement and maintain internal policies and procedures governing operations and the administrative aspects of the Department
  • Coordinate updates to the Litigation Support page on the firm’s Intranet
  • Schedule and lead regular departmental staff meetings and manager meetings
  • Identify, recruit and interview candidates for open positions within the Department
  • Monitor the productivity, professional development and training needs of Department personnel
  • Monitor industry trends and developments and attend and participate in industry-related trade shows, events, workshops, vendor and industry user group demonstrations
  • Promote Litigation Support Services, training and education in all offices
  • Regularly report the activity and productivity within the Department to firm management

Education, Skill and Work Experience Requirements:
  • Minimum of 10 years of progressively increasing experience operating a litigation support department within a comparably-sized law firm or corporate legal department
  • A legal background, thorough knowledge of the litigation process, transactional work, and law firm management
  • A wide range of technical skills related to electronic discovery, information governance, network systems and databases, and IT infrastructure in a variety of settings
  • Strong leadership skills, excellent presentation, written and oral communication skills
  • Prior management experience in a law firm setting, including but not limited to operations, personnel, budgeting and negotiation
  • Expertise with the advanced use of litigation support and electronic discovery applications, including but not limited to RelativityOne, Relativity On-Prem (version 10), TextMap, LiveNote and Sanction. Ability to use MS Access, SQL, scripting languages, batch files and other data, image and file manipulation tools and utilities. RCA certification is preferred. Experience with or advance knowledge of Data Analytics or TAR is preferred.

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